Human resources (HR) has been the butt of many a joke in popular culture (see Toby from “The Office” on NBC), and has in my experience in real life been viewed alternatingly by employees as an annoying scold they get sent to for making impolite jokes; as the kindler, gentler smoke screen of the company’s more outwardly amoral (or immoral) top brass; or, in the best case scenario, the last refuge for employees dealing with workplace toxicity from managers or colleagues.
But one thing is for sure, the demands on HR professionals are not slowing down, especially at a time when the workplace has become more fractionalized and widely distributed than ever before. HR and employee benefits software systems provider ADP (formerly known as Automatic Data Processing) thinks generative AI can help HR through this time of upheaval and increased demands and is introducing a new tool, ADP Assist, to just that.
A new kind of HR chatbot
ADP Assist is a new chatbot assistant rolling out to select ADP customers — eventually all of them are planned — that HR managers can turn to for help answering common questions and flagging brewing problems.
It is also designed to help offload some of the inbound, tedious and repetitious questions they get from employees.